Terms of Service

01What ZUREQ is, and what it is not

ZUREQ indexes independent online stores into one product graph and lets people and AI agents search, compare and check out in them.

ZUREQ is not the seller of the products shown in the Services. When you buy something, the contract of sale is between you and the store, on the store's terms. Delivery, returns, warranty, complaints about goods and your statutory rights as a buyer, including the right to withdraw from a distance contract, are exercised against the store.

Product names, descriptions, prices, availability and delivery terms come from the stores and can change or be wrong. The store's own page and checkout are what count. ZUREQ is not a bank or a payment institution; payments are processed by licensed payment providers.

Parts of the Services are in beta and are labelled so. They can change, and they are more likely to have errors.

02Answers produced by AI

The ZUREQ chat is an AI system. Its answers are generated automatically and can be inaccurate, incomplete or out of date. Check what matters to you, especially price, size, compatibility and delivery, on the store's page before you buy. The chat's answers are not professional advice.

03Accounts

• You can use the chat without an account, within the limits for guests. An account removes the hourly limit and keeps your history.
• To create an account you must be at least 18, or have the consent of a parent or guardian where your local law allows younger users.
• Registration may require an invitation code while access is limited.
• Give accurate information and keep your sign-in details secure. You are responsible for what happens in your account; tell us at [email protected] if you suspect someone else is using it.

04Buying through the chat

• For most stores, checking out sends you to the store's own checkout with your basket ready. You complete the purchase there, on the store's terms.
• For stores connected to ZUREQ payments, you can pay inside the chat. The payment is processed by a licensed payment provider, and only for the amount and basket you approve. Your approval is recorded as a signed consent under the AP2 standard.
• The details you enter at checkout are passed to the store so it can fulfil your order. The Privacy Policy explains how.

05Using the API and MCP server

• We grant you a limited, non-exclusive, non-transferable and revocable right to use the API and MCP server to build applications and agents, under these terms and the documentation.
• Keep your API keys secret. You are responsible for all calls made with your keys. If a key leaks, revoke or rotate it in the developer console at once.
• Calls use credits. Plans, prices and the credits each tool costs are shown in the developer console. Paid plans are billed monthly in advance through our payment provider and renew automatically until you cancel; cancelling takes effect at the end of the paid period. Unused credits do not roll over unless a plan says otherwise. Promotional codes are single-use and may expire.
• Show product information accurately, and send buyers to the checkout link we return without altering it.
• Do not copy the product graph in bulk, rebuild or resell it as a dataset, or use the Services to build a competing product index. Do not get around credits, rate limits or access controls.
• We may change or retire parts of the API. For changes that break existing integrations we give at least 30 days' notice where we reasonably can, unless security or the law requires otherwise.

06Stores and merchants

• We index stores from their public websites. A store that does not want to be indexed can ask us at [email protected] and we will remove it from the index and stop indexing it without undue delay.
• If you create a merchant account, you confirm that you may represent the store and that the information and content you provide are accurate and lawful. You allow us to display your catalogue content (product names, descriptions, images and prices) in the Services and to link to your store, for as long as your store is in the index.
• You remain the seller and are responsible for your products, prices, delivery and compliance with the law, including consumer law.
• Taking payment through ZUREQ requires a separate agreement on fees. Where we process your customers' data for you, our Data Processing Agreement (zureq.io/powierzenie-danych) applies.

07What you must not do

When using the Services, you must not:

• break the law or help anyone else do so, including buying or offering prohibited goods;
• send unlawful content, malware, or content that infringes someone else's rights;
• attack, overload or probe the Services, or bypass their security, limits or access controls;
• scrape the Services with bots, or reverse engineer them except where the law allows it;
• try to make the AI reveal other users' data or act against these terms, for example through prompt injection;
• impersonate anyone, or use the Services to harass, deceive or harm others.

08Intellectual property

The Services, their software, design and the ZUREQ name and marks belong to ZUREQ Labs or our licensors. Product content belongs to the stores or other rights holders.

What you send us stays yours. You give us the right to use it to the extent needed to provide the Services. If you send us feedback, we may use it without owing you anything.

09Reporting illegal content

If you find content in the Services that you believe is illegal, or a product listing that infringes your rights, report it to [email protected] with the address where it appears and why you think it is illegal. We will review it and tell you what we decided. [email protected] is also our point of contact for authorities and users under the Digital Services Act; you can write to us in Polish or English.

10Availability and changes

We work to keep the Services available, but we cannot promise they will always be uninterrupted or error-free. We may carry out maintenance, and we may change, add or remove features. If a change takes away a feature you pay for, we will tell you in advance and you may cancel.

11Suspension and termination

• You can stop using the Services at any time and ask us to delete your account.
• We may suspend or close an account that breaks these terms or the law, or that puts the Services or other users at risk. We will tell you why, and give you notice first unless the risk requires immediate action. If you are a consumer, we will terminate your agreement for these reasons only with 14 days' notice, unless the breach is serious or the law requires faster action.
• When your account closes, your right to use the Services ends. Sections that by their nature should survive, such as payment obligations and liability, continue to apply.

12Liability

• If you are a consumer, we are liable to you under the generally applicable law, and nothing in these terms limits your statutory rights.
• If you use the Services for business, they are provided as they are and as available. To the extent the law allows, ZUREQ is not liable for lost profits, lost data or indirect damage, and our total liability to you is limited to the amounts you paid us in the 12 months before the claim arose, or EUR 100 if you paid nothing.
• Because ZUREQ is not a party to your purchase, we are not responsible for how a store or a payment provider performs its own obligations.
• Nothing in these terms limits liability for damage caused intentionally, or any liability that cannot be limited by law.

13Indemnity (business users)

If you use the Services for business, you will compensate ZUREQ for third-party claims and the reasonable costs that result from your breach of these terms or of the law, including through your API keys.

14Complaints

Send complaints about the Services to [email protected], describing the problem and how we can reach you. We reply within 14 days. Complaints about goods, delivery or a payment should go to the store or the payment provider concerned.

If you are a consumer, you can also use out-of-court ways of resolving a dispute, such as a municipal or district consumer ombudsman or the Trade Inspection (Inspekcja Handlowa).

15Paid plans for consumers

If you buy a paid plan as a consumer, or as a sole trader for purposes that are not professional for you, you may withdraw within 14 days of the purchase without giving a reason, by writing to [email protected]. If you asked for the service to start before that period ended, you pay for what was provided until you withdrew.

16Technical requirements

To use the Services you need an internet connection, a current version of Chrome, Safari, Firefox or Edge with JavaScript and cookies enabled, and, for an account, an email address. To use the MCP server you need an MCP client that supports Streamable HTTP. Using any service over the internet carries ordinary risks, such as malware or interception; keep your device and browser up to date.

17Changes to these terms

We may change these terms, for example to reflect changes in the Services or the law. We will publish the new version here and, for changes that affect you, tell you by email or in the Services at least 14 days before they take effect. If you do not accept the change, you can close your account before that date. If you keep using the Services afterwards, the new terms apply.

18Law and disputes

These terms are governed by Polish law. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts where the law allows. Disputes with business users are decided by the court competent for the registered office of ZUREQ Labs.

19Other terms

If a provision of these terms is found invalid, the rest remains in force. Not enforcing a provision does not mean we waive it. We may transfer our rights and obligations to a successor of our business; you may not transfer yours without our consent. These terms are available in Polish and English; for consumers, the version more favourable to them prevails.

20Contact

ZUREQ Labs · [email protected] · [email protected] for data matters